Return & Cancellation Policy

Online Purchases

Cancellation Policy – Purchased Online

Where you have purchased items exclusivelyvia our website and have not seen them in-store prior to delivery, you are entitled to change your mind and cancel your order up to 14 days after delivery (if your items have been delivered, please see our returns policy). If you cancel before delivery, you will receive a full refund of the value of your items plus any delivery charge.

Your right to cancel excludes;

  • Bespoke/Special Order Items made to your specification.
  • Purchases made in-store or where you have inspected the Product in-store.
  • Items cut to customer’s own measurements.

        Returns Policy – Purchased Online

If you wish to return your order you must inform us of your intention to return your items by email within 14 days of delivery or click HERE. Refunds will be processed using the original method of payment. You will be entitled to a full refund of the price paid for the items plus standard delivery costs; however, we are entitled to reduce the amount of any refund to reflect any reduction in value caused by you or if reasonable care has not been taken when handling the items. 

If you wish to return your items;

  • Inform us of your wish to return the items in writing as soon as possible and within 14 days of delivery. You then have 14 days from the date you inform us, to return the items to us.
  • Items returned must show no evidence of use.
  • Whilst the items are in your possession you must not handle them beyond what is necessary to establish their nature, characteristics and style. This is as much as you would be able to handle them in store before purchase.
  • It is your responsibility to return the items to us in a good condition and in appropriate packaging.
  • Items that would be on display in store (such as furniture or garden furniture) we advise original packaging should be retained, however if you have disposed of packaging, please wrap in bubble wrap to protect from damage.
  • Smaller items that would be purchased in store in packaging (such as wallpaper, bedding, etc) must be returned unopened in its original packaging.
  • We understand customers may not have the means to return some items to us. As a result, we can arrange a collection on our normal delivery days.
  • For our “Standard” items there will be a charge of £50 to cover the costs of collection.
  • For our “Large” items there will be a charge of £99 to cover the costs of collection.
  • For our “Heavy” items there will be a charge of £299 to cover the costs of collection.
If you choose to return the items to us yourself, this must be prearranged with our customer service team so we can ensure the item is checked upon arrival and we can process the refund as soon as possible. Returns must be done Monday-Friday and if a return is not prearranged, we will not accept the item back at this time.
  • Refunds will only be issued when the items are received back to our premises and are inspected and confirmed that they are in an unused and saleable condition.

Exemptions to this are: 

  • Bespoke items made to your specification/colour.
  • Items that have been viewed in-store prior to delivery.
  • Mattresses, pillows, bedding & other such items that have been unsealed due to their intimate nature.
  • Self-assembly items that have been damaged on assembly.
  • Items that have been damaged after delivery (ex. spillages and staining).
  • Items cut to customer’s own measurements.

We take great care to ensure your items arrive safely and in perfect condition.  

All delivery damage must be reported within 24 hours of delivery. If any damage is not reported within this time, we reserve the right to refuse the refund.

This does not affect your statutory rights. 

Purchased In-Store or Viewed In-Store before Delivery

Cancellation Policy – In-Store or Viewed In-Store before Delivery

Cancellation of your contract where there is no statutory right to change your mind.

If you choose to cancel your order, you have up to 48 hours before your scheduled delivery to cancel your order for a full refund on most items*.  If you choose to cancel after this time, we have reserve the right to charge a 50% restocking fee if we agree to cancel the order. This is entirely at our discretion. 

*Your right to cancel excludes;

  • Bespoke/Special Order items ordered for you,
  • Items cut to your measurements.

       At the point of order, you will be given an approximate expected arrival date. Our customer service team will then confirm an expected date the next working day (Monday-Friday). This is then the date the items are expected to arrive to us and may take up to 7 working days from this date to be delivered to you (may take longer during busy periods).

Although every effort is made to ensure the timeframe is met, sometimes delays can happen outside of our control. As a result, we are unable to offer any refund/compensation on any delays of 4 weeks or less. If your order is delayed by up to 4 weeks and you wish to cancel, there may be a charge of 50% of the price of the items.

If your order is delayed by over 4 weeks, we will look at each case individually and advise on the next steps with your order. Please contact us by email with your order number to discuss this with our customer service team, or click HERE.

Return Items – Purchased In-Store or Viewed In-Store before Delivery.

We are happy to refund or exchange your items purchased, provided they are returned in a fully saleable condition, with all sales packaging intact.

  • Returns should be within 28 days.
  • Proof of purchase is required.
  • Refunds will be made by reversing the original payment method only.

 Items/Services we are unable to offer refund or exchange for:

  • Items ordered specifically for customers
  • Items cut to customers own measurements
  • Items not in full original sales packaging
  • Items not in resaleable condition.
  • Mattresses, bedding, pillows & other such items have been unsealed due to their intimate nature.
  • Delivery fees.
  • Furniture items.
  • Insurance Policies.
  • Items Purchased in “Taskers Outlet”

We reserve the right to refuse an exchange or refund on items purchased in-store or make a 50% charge if we accept items back.

 If you require the items to be collected by our delivery team, a charge will be required before the collection is arranged.

  • For “Standard” items - £50 charge.
  • For “Large” items - £99 charge.
  • For “Heavy” items - £299 charge.

 Refunds will only be processed when the items have been received back in our premises and inspected.

This does not affect your statutory rights. 

Refunds

Refunds for Payments made via Credit/Debit Card

Once you receive confirmation the refund has been processed on our end, please allow 3-5 working days for the refund to reach your account. If you haven't received this after the 5 working days please contact the Customer Service Team for further advice. If your item has been returned via a courier, the 3-5 working days will start from the day we receive the item back into our warehouse.


Refunds for Payments made via PayPal

These payments will show back in your PayPal account usually on the same day as the refund is processed. Please note, our stores are unable to process PayPal refunds. Goods can still be returned to store and the refund will be processed by our customer service team next working day (Monday - Friday).


Refunds for Payments made via Finance or Buy Now Pay Later

Any payments you have made to Klarna or V12, will be refunded back to you by the finance company once we have cancelled/amended your order. If the funds haven't cleared after 5 days, please contact the finance company with your application number.