Finance Information

Untitled-1_1bcdf743-0c63-4ff7-b77f-bd16cb3dcc88
Spend: £50 - £1000

Pay it in 4 interest-free instalments over 6 weeks.
0% APR

Deposit: First of 4 payments upfront.

Clearpay is unregulated credit. T&Cs & late fees apply at clearpay.co.uk/terms

Klarna-Finance-Page
Spend: £50 - £2000

Pay in 3 or Pay Later (30 Days)

0% APR

Deposit: Pay in 3 (First of 3 Instalments)

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Spend: £250+
12 Months - 0% APR
36 or 48 Months - 12.9% APR
Deposit: £0

Spend £999+ - All above plus:
18 Months - 0% APR
Deposit: £0

Spend 1999+ - All above plus:
24 Months - 0% APR
Deposit: £0

Clearpay FAQs

What is Clearpay?

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply).

The service is provided by Clearpay Finance Ltd.

How do I use Clearpay?

Just shop on taskersonline.com and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex). If you've used Clearpay before, just log in to your Clearpay account. Then complete your order!

Where can I use Clearpay?

Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.

Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.

Other eligibility criteria apply. See Clearpay Terms of Service for further details.

How does the Clearpay payment schedule work?

Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

What if I can't pay a Clearpay instalment?

If you cannot make a payment, please contact Clearpay here.

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.

Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £36, whichever is less.

Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

When will my items be delivered if I use Clearpay?

Clearpay orders are delivered within our standard delivery timeframes like any order from Taskers.

Is there a limit to how much I can spend on a single Clearpay transaction?

Yes, your order value including shipping must be between £50 and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

Can I use another form of payment with Clearpay?

Yes, you may also use a gift card or promotional code with Clearpay to pay for your purchase.

How do I return or exchange an item purchased with Clearpay?

Items purchased with Clearpay follow our standard return process.

Please note, refunds for Clearpay purchases will be refunded from Taskers to Clearpay. We cannot provide an exchange or cash refund.

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed receipt of any return goods, you will be liable to continue to make your payments to Clearpay. 

You can view the details by logging in to your Clearpay account.

Where can I find out more about Clearpay?

Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.

Klarna - Pay in 3 FAQs

Who is Klarna?

Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.

How does Pay in 3 instalments work?

Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

Am I eligible for Pay in 3 instalments?

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3 instalments. When you choose Klarna they will also check the information you provide and your financial situation.

Can I have multiple Pay in 3 instalments orders at the same time?

Yes, you can. If you see Klarna Pay in 3 instalments when you go to an online checkout then Pay in 3 instalments is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.

What does Klarna consider when reviewing my application?

Klarna offers Pay in 3 instalments based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 3 instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 3 instalments before does not mean it will be offered for every order. In turn, if your application for Pay in 3 instalments is denied, it does not mean it will be denied for future orders.

What do I need to provide when I make a purchase?

If you want to purchase something using Klarna’s Pay in 3 instalments, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.

Will a credit search take place?

When you use Pay in 3 instalments, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

How do I make repayments to Klarna?

Klarna will take your Pay in 3 instalments payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto Klarna.com/uk

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Taskers. All transactions take place through connections secured with the latest industry standard security protocols.

How do I know Klarna has received my payment?

Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk

What happens if I don’t pay for my order on time?

Pay in 3 instalments is a credit product and you are required to make your scheduled payments to Klarna. If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment seven days later. Should this next payment attempt fail, Klarna will make a final attempt to collect payment seven days later. They may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

I've received a statement, but I've not yet received my goods.

If you have not received your goods please call Taskers to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

What happens if I cancel or return my order?

As soon as Taskers has confirmed with Klarna that your cancelation/return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

I have canceled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.

I have asked for a refund. How will I be refunded?

Refunds will be issued back to the debit or credit card which was originally used at checkout.

What happens to my statement, when I have returned the goods?

Once Taskers has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

What happens to my statement when I have returned part of my order?

Once Taskers has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

I haven’t received an email with my statement/payment information.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna's Customer Service page for a full list of FAQs, live chat and telephone options.

Disclosure

Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.

Klarna - Pay Later in 30 Days FAQs

Who is Klarna?

Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.

How does Pay later in 30 days work?

Pay later in 30 days is a credit product which lets you pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna.com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

Am I eligible for Pay later in 30 days?

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay later in 30 days. When you choose Klarna they will also check the information you provide and your financial situation.

Can I have multiple Pay later in 30 days orders at the same time?

Yes, you can. If you see Klarna Pay later in 30 days when you go to an online checkout then Pay later in 30 days is available to you. Every time you use Pay later in 30 days, Klarna will check to see whether you can use the service again for each additional purchase.

What does Klarna consider when reviewing my application?

Klarna offers Pay later in 30 days based on a number of factors such as the purchase amount, previous order history. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days is denied, it does not mean it will be denied for future orders.

What do I need to provide when I make a purchase?

If you want to purchase something using Klarna’s Pay later in 30 days, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.

Will a credit search take place?

When you use Pay later in 30 days, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

How do I make repayments to Klarna?

You can pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna.com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

I have been asked to go to the Klarna site. Is this correct?

If you choose to pay for your order using Pay later in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto Klarna.com/uk

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Taskers. All transactions take place through connections secured with the latest industry standard security protocols.

How do I know Klarna has received my payment?

Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

What happens if I don’t pay for my order on time?

Pay later in 30 days is a credit product and you are required to make your payment to Klarna. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

What happens if I don’t pay for my order?

As pay later is a credit product, if you don't pay for your order Klarna may use a debt collection agency. Klarna may also report the missed payment to credit reference agencies. This means you may find it more expensive or difficult to get credit in the future.

I've received a statement, but I've not yet received my goods.

If you have not received your goods please call Taskers to check on your order and delivery status. You can also contact Klarna's Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

What happens if I cancel or return my order?

As soon as Taskers has confirmed with Klarna that your cancelation/return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

I have canceled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.

I have asked for a refund. How will I be refunded?

Refunds will be issued back to the debit or credit card which was originally used at checkout.

What happens to my statement, when I have returned the goods?

Once Taskers has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

What happens to my statement when I have returned part of my order?

Once Taskers has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

I haven’t received an email with my statement/payment information.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna's Customer Service page for a full list of FAQs, live chat and telephone options.

Disclosure

Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply

Novuna Personal Finance FAQs

Applying Online

  • Spend £250 or more across our website and apply for our 12 Month 0% APR finance agreement.
  • Spend £999 or more and apply for any agreement above plus our 18 Month 0% APR finance agreement.
  • Spend £1999 or more and apply for any agreement above plus our 24 Month 0% APR finance agreement.
  • 36 or 48 Month (12.9% APR) interest bearing finance plans also available when you spend £250 or more. 
  • All are agreements are £0 deposit agreements only. Credit provided subject to status.

Representative Example: Spread the cost over 12 month Interest Free

Representative Example Spend £1,500: 
  • £0 deposit
  • Loan term: 12 months
  • Monthly repayments: £125
  • Representative APR: 0.0%
  • Cost of credit: £0
  • Total amount payable: £1,500
  • Subject to terms and status

Representative Example: Spread the cost over 24 month Interest Free

Representative Example Spend £1,999: 
  • £0 deposit
  • Loan term: 24 months
  • Monthly repayments: £83.29
  • Representative APR: 0.0%
  • Cost of credit: £0
  • Total amount payable: £1,999
  • Subject to terms and status

Representative Example: Spread the cost over 48 months 12.9% APR

Representative Example Spend £1,500:
  • £0 deposit
  • Loan term: 48 months
  • Monthly repayments: £39.65
  • Representative APR: 12.9%
  • Cost of credit: £403.20
  • Total amount payable: £1,903.20
  • Subject to terms and status

To apply for finance you must:

  • Spend over £250
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum 16 hours per week) including self-employment, or in a permanent residence with your partner who is in regular employment
*If you are retired and receive a pension or registered disabled and unable to work, Novuna Personal Finance may ask for proof of sufficient income. 
Applying online is quick and easy! Just select the finance option as you go through the checkout and upon completion of your order, you will be directed to Novuna Personal Finance, our finance provider, to complete your application.
Taskers Limited is registered in England 1267980, registered office Unit A, Liver Industrial Estate, Aintree, Liverpool, L9 7ES.
Taskers Limited acts as a credit broker and not the lender and offers credit products online from Novuna Personal Finace. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Taskers Limited is authorised and regulated by the financial conduct authority and our FRN number is 732905, Credit provided is subject to age and status.
Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk

Complaints & Financial Ombudsman

At Taskers, we are committed to providing excellent service to our valued customers. However, if you find yourself dissatisfied with any aspect of our products or services, we encourage you to utilise our formal complaints procedure.

How to Lodge a Complaint:

Email:
You can submit your complaint via email by sending a detailed description of the issue to hello@taskersgroup.co.uk.

Postal Mail:
Complaints Department
Taskers Head Office
Unit A, Liver Industrial Estate Liverpool
L9 7ES

What to Include in Your Complaint:
Your Full Name
Contact Information (email address, phone number, and postal address)
Order Number (if applicable)
A Clear and Detailed Description of the Complaint
Any Supporting Documentation or Evidence

What Happens Next:
Upon receiving your complaint, our customer service team will promptly acknowledge the receipt and initiate an investigation. We aim to respond to all complaints within 2 working days. Please note, this can be longer during sale periods and peak seasons.

Our response will outline the findings of the investigation and detail any proposed resolutions or actions to address the issue. If further information is required during the investigation, we may reach out to you for additional details.

Financial Ombudsman
If you have a dispute regarding a finance product we have sold to you, and feel we have been unfair in our conclusion of the matter, The Financial Ombudsman Service is a free service that settles complaints between consumers and businesses that provide financial services. They resolve disputes fairly and impartially.

For more information, or to make a complaint, visit https://www.financial-ombudsman.org.uk/

Vulnerable Customer Policy

1. Introduction to our Vulnerable Customer Policy
At Taskers, we are deeply committed to addressing the unique needs and challenges faced by vulnerable individuals within our customer community. Our dedication is centered on delivering exceptional service to all our customers, with a special focus on those who may be vulnerable due to various circumstances. Our objective is to conduct our business ethically, ensuring that vulnerable customers are neither harmed nor disadvantaged.

We recognise that vulnerability can manifest in various forms, such as age, disability, mental health conditions, or financial constraints. Our unwavering commitment is to foster an inclusive and supportive environment where every customer is valued, respected, and understood.

Overview of Our Vulnerable Customers Policy:

2. Who are Vulnerable Customers?
According to the Financial Conduct Authority (FCA), vulnerable customers are individuals who, due to personal circumstances, are especially susceptible to harm or disadvantage when dealing with financial services providers.

Vulnerability spans a wide range of circumstances, affecting individuals from various backgrounds. Vulnerable groups may include:
  • Older or younger individuals 
  • Disabled individuals 
  • Those with mental health conditions 
  • Low-income households Individuals experiencing life events such as unemployment, bereavement, divorce, or illness.
  • Those with limited English language skills
  • Individuals under duress
It's important to note that not all customers within these groups are automatically considered vulnerable. Our approach is tailored to address the specific needs of each customer, ensuring a positive experience.

3. Identifying Vulnerable Customers:
Effectively addressing the needs of vulnerable customers requires the ability to identify them. Our staff undergoes comprehensive training to recognise and support vulnerable customers, ensuring they receive the necessary assistance for a positive outcome.

If you believe you meet the criteria for a vulnerable customer, please inform us of your specific needs. You can do this when first contacting us. For extra assistance, please email us at hello@taskersgroup.co.uk.

4. Assisting Vulnerable Customers:
Our commitment to supporting vulnerable customers includes:
  • Accessible Website 
  • Clear Communication Customer Support 
  • Help for individuals with a disability e.g. wheelchairs, accessible toilets, spacious aisles etc. 
  • Escalation procedures to quickly address complex or urgent cases, ensuring customer’s receive necessary care and attention
5. Privacy and Dignity:
We respect the privacy and dignity of all customers, especially those who may be vulnerable. Any assistance provided will be done so with sensitivity, discretion, and a focus on maintaining the customer's dignity.

6. Feedback and Continuous Improvement:
We welcome feedback from customers regarding our services and policies, especially concerning the experience of vulnerable customers. This feedback will be used to continuously improve our practices and better meet the needs of all customers.

For additional support or clarification, visit our contact us page here, or contact our team via email at hello@taskersgroup.co.uk 

We are here to assist you and provide the necessary guidance and support you may need.