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Returns Policy

Change or cancel an order

We’re sorry that in most circumstances it’s not possible to make changes to your order once you have placed it.

If you’d like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 01513305400 between 9am and 4pm Monday to Friday, or email us at enquiries@taskersgroup.co.uk your emails will be answered between 9am and 4pm Monday to Friday. Please be ready to quote your order number.

Missing, incomplete or damaged orders

If your order hasn’t arrived, or arrives incomplete, first of all please view your order online by signing into your account. If your order has been shipped but hasn’t arrived within the expected time period, please email our Customer Services team at enquiries@taskersgroup.co.uk or call us on 01513305400 Monday to Friday between 9am and 4pm. If your order arrives and the goods are damaged, please visit your account and complete an online returns form, or call us on 01513305400.               

Returns procedure

Returns can be made through either of these options:

  1. Returns via DPD/APC courier
  • Use our online returns form to tell us about the product you want to return

Please include: order number, the reason for the return and whether you’d like a replacement or refund. Items will only be replaced or refunded once original order is received back to us.

  • We’ll email you back with instructions of returning and a collection date
  • Alternatively, call us on 01513305400
  1. Returns via Taskers The home store 
  • Simply take the delivery note or order confirmation and the product you wish to return or exchange to our returns desk in the store, and tell the sales assistant you bought it online.

Refund policy

We want you to be happy with your purchase. If you’re not, just return the product to us or to one of our stores as sold and in original packaging within 14 working days following the instructions above, and we’ll exchange or refund it. If over the 14 working days then a credit note will be issued. Please see below the products excluded from this policy.

Proof of purchase

If you return a product to our store for a refund proof of purchase is required, but if you cannot provide this photographic identification and the original debit, credit or charge card used to purchase your order will be required.

Condition of return

It’s important that returned items are in best possible condition, so please take reasonable care of them.

  • Goods returned without the original, salable packaging cannot be accepted back.
  • Products should be unused and with the original salable packaging. (exclusions apply).
  • Faulty goods will be exchanged or refunded with proof of purchase.

We reserve the right to

  • Refuse an exchange or refund with or without proof of purchase
  • Ask for identification for return transactions (proof or purchase)

Delivery Charge Refunds

We’ll refund any delivery charges you’ve paid, provided you return the full order.

Products we’re unable to cancel, refund or exchange

Unless faulty or not as described, we cannot offer a full refund or exchange on:

  • Special order products e.g. 7ft or 8ft blinds, furniture & special order rugs.

If refund offered we will deduct a 20% charge from your refund.

This does not affect your statutory rights.

Buying furniture or garden furniture items

Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners), as well  as the proposed location, before you order large pieces of furniture, to confirm that the product is right for your needs, and enable us to deliver your order successfully.