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Delivery Information

Order Status

  •  Awaiting fulfillment means your order hasn’t been processed yet
  • Pending means your order could be at any point between processing and dispatching your goods.
  • Partially shipped means part of your order has  dispatched 
  • Shipped means your order has left our warehouse. You’ll receive an email confirming dispatch with tracking number and dispatch date.
  • Refund means your order has been cancelled either by us or yourself and monies have been refunded back to your account.

Your purchase history

To find out more information on your past orders please sign into your account.

UK Standard Delivery

Please note: Any orders placed on a Friday, Saturday or Sunday will not be processed or dispatched until Monday, once all security checks have been done.

We deliver the majority of our orders within 2 working days for £6.95 (exceptions & extra charges may apply).

  • Deliveries to UK addresses are made Monday to Friday between 7.30am to 9.00pm, excluding Bank Holidays.
  • Deliveries to the Scottish Highlands and Islands, offshore locations and Northern Ireland may take a little longer.

Order tracking

We all like to know where our parcel is and when it will be delivered. The couriers we use have websites that allow you to track where your order is.

If the tracking number on your order begins with DPD then please visit: http://www.dpd.co.uk/

If the tracking number on your order begins with APC then please visit: www.apc-overnight.com

You will be able to find out all the information regarding your parcels on these websites.

UK Two Man Delivery

We deliver the larger/heavier items on a premium two man delivery. Your goods take between 7 - 10 working days to be delivered to yourselves. This premium service offers:

  • Telephone call from courier to book in a convenient day of delivery. (Monday - Friday only).
  • Four hour delivery time slot
  • Order delivered to room of choice.

Departments this service is available on are:

Patio sets, Garden furniture, BBQ's, Awnings, Gazebo's, Bedroom furniture, Dining room furniture, Sofa's & Chairs, Picture & Mirrors, Tiles & Flooring.

We will try our up most to deliver your goods within the time scale of 3 working days (larger items within 7-10 working days), however this may not always be possible with stock availability. Therefore if there is a problem with your order in anyway we will contact you by either phone or email and let you know the problem and what we will do to rectify the situation.

Failed two man delivery charges will still be charged if the items are to be returned as this is a specialist service (original delivery charge will not be refunded)